If you would like to cancel your account, please notify Covelio via the instructions below within at least 7 days of your next billing cycle.
Our system is automated and if you don't submit your request with enough time prior to the next billing cycle, your invoice may be marked as paid and your payment method on file will be charged automatically.
*IMPORTANT* - Hosting and domains are separate so please follow instructions below to cancel one or both.
---TO CANCEL WEB HOSTING---
In order to verify that you are the actual owner of the account, you will need to log into your Covelio Account (client area) https://my.covelio.com/
Log into the client area,
Click on "Services" and click on "My Services"
Find the Service that you wish to cancel listed, and click on the "Active" button to the right.
Click on Management Action and then click on Request Cancellation
Fill out the form then click the big red button that says "Request Cancellation"
---TO CANCEL YOUR DOMAIN---
Log into your client area
Click on "Domains" and click on "My Domains"
Find your domain listed and click the button to the right that says "Manage Domain"
Click on "Auto Renew"
Click the big red button that says "Disable Autorenew"
You will have the option to have your account cancel immediately or at the end of the billing period. It is totally up to you. This is the ONLY way to cancel your hosting account and/or domain since we do not monitor sites or know when or if you have closed, moved, not used etc.
It is your responsibility to close your account prior to your invoice date.
